Refund and Returns Policy

Thank you for choosing to shop with us! We strive to provide the best products and services to our valued customers. However, we understand that sometimes things don’t work out as expected. To ensure your satisfaction, we’ve outlined our Return and Refund Policy below.

1. Return Policy

We offer a 5-day return/replacement policy from the date you receive your order. This policy is designed to give you ample time to inspect your purchase and decide if it meets your expectations.

✅ Eligibility for Returns:

  • Items must be returned within 5 days of receiving your order.
  • The product must be in its original condition, unused, and with all packaging, tags, and accessories intact.
  • Items must not show signs of wear, damage, or alteration.

🔄 How to Initiate a Return:

  1. Contact Us: Reach out to our customer support team within 5 days of receiving your order. Provide your order number, reason for the return, and any relevant photos if applicable.
  2. Return Instructions: Our team will guide you through the return process, including packaging and the return address.
  3. Shipping the Product: Ensure the item is securely packed to prevent damage during transit. You’ll be responsible for the return shipping costs unless the return is due to a defect or error on our part.

2. Replacement Policy

If the item you received is damaged, defective, or incorrect, you are eligible for a replacement. Please report the issue within 5 days of delivery, providing necessary details and supporting images if required.

  • Replacements will be processed based on product availability.
  • If the item is out of stock, we will offer a full refund or the option to choose an alternative product.

3. Refund Policy

Once we receive and inspect the returned item, we will process your refund within 3-5 working days.

💳 Refund Process:

  • Refunds will be issued to your UPI ID or bank account, depending on the payment method used for the original purchase.
  • If you paid via UPI, the refund will be sent directly to your UPI account.
  • For bank transfers, please provide your bank details as requested by our support team.

⏱️ Processing Time:

  • Refunds are typically processed within 3-5 working days after we receive the returned item.
  • Please note that your bank may take additional time to reflect the amount in your account.

4. Important Notes

  • Shipping Fees: Shipping costs for returns are non-refundable unless the return is due to our mistake (e.g., wrong item sent, defective product).
  • Product Inspection: All returned items are subject to inspection upon receipt. If the item does not meet the return criteria, we reserve the right to reject the return.
  • Exchange Policy: We currently do not offer direct exchanges. If you’d like a different product, please return the original item for a refund and place a new order.

5. Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return, please contact us at:
📧 Email: shraddhagiftart@gmail.com
📞 Phone: +91 98240 62992